Returns, Refund & Exchange Policy

At Manodoyen India Pvt Ltd, we take pride in delivering premium handcrafted carpets under our flagship brand, Magical Carpets. Every piece we create reflects our commitment to quality, heritage, and customer satisfaction. To ensure transparency, please review our policies below regarding returns, refunds, cancellations, and exchanges.

1. Return & Exchange Policy

We strive to ensure that every Magical Carpets product exceeds your expectations. However, should you need to request a return or exchange, the following conditions apply:

• Eligibility: Returns and exchanges are applicable only for non-custom, non-discounted items purchased through our online store.
• Request Window: Customers may request a return or exchange within 14 days of receiving their order.
• Initiation Process: To begin the process, customers must provide a clear image of the packed product via email to verify its condition.
• Quality Inspection: All returns are subject to a mandatory quality check. Only products that pass this inspection will be approved for return or exchange.
• Exchange Conditions: Exchanges are accepted for items of equal or higher value (the difference must be paid). Exchanges for lower-value items are not eligible for partial refunds.
• Restocking Fees: We do not charge any restocking fees for approved returns or exchanges.
• Return Shipping: Return shipping costs must be borne by the customer, unless otherwise agreed in writing.

2. Cancellation Policy

Due to the handcrafted and often customized nature of our Magical Carpets, we maintain a clear cancellation process:

• Company-Initiated Cancellations: Manodoyen India Pvt Ltd reserves the right to cancel any order at its sole discretion, including but not limited to:

1. Pricing or listing errors

2. Product unavailability

3. Suspected fraudulent activity

4. Violation of company policies

• Customer-Initiated Cancellations:

1. Customers may request cancellation within 24 hours of placing the order, provided it has not yet been shipped.
2. Approval of such requests is subject to our discretion.
3. Once the product has been processed or dispatched, cancellations will no longer be possible.

• Custom Orders:

All customized or made-to-order carpets and rugs from Magical Carpets cannot be cancelled once the order is confirmed.

3. Refund Policy

• Once your return or cancellation request is approved, a refund will be processed to your original payment method.
• Refunds are typically issued within 15 business days from the date of approval.
• Customers requesting a refund via bank transfer may be asked to provide accurate bank details for processing.

For assistance regarding returns, cancellations, or refund status, please contact us at:

📧 Email: manodoyenindia@gmail.com

📞 Phone: +91 9235086505