FAQs | Magical Carpets

Frequently Asked Questions (FAQs)

Magical Carpets – By Manodoyen India Pvt Ltd

About Our Brand & Products

What is Magical Carpets?

Magical Carpets is a luxury carpet brand by Manodoyen India Pvt Ltd, specializing in hand-knotted and hand-tufted rugs crafted in Bhadohi, India. We blend centuries-old craftsmanship with contemporary design and customization.

Where are your carpets made?

All our carpets are handcrafted in Bhadohi, Uttar Pradesh—recognized globally as the "Carpet City of India" and a GI-certified hub of fine weaving.

What is the difference between hand-knotted and hand-tufted carpets?

Hand-knotted: Woven knot-by-knot by skilled artisans; highly durable and heirloom-quality.
Hand-tufted: Made using a tufting gun; faster production, modern aesthetics, ideal for fast turnaround and custom shapes.

What materials do you use?

We use premium materials like Indian fine wool, New Zealand wool, pure silk, cotton, and blended fibers. We also offer customized coatings like stain-resistance, flame-retardancy, anti-bacterial protection, and UV-resistance.

Are your carpets customizable?

Yes. Every aspect—from design, size, color, pile height, material, edging, to finish—can be customized. We also offer label branding, initials, and certificates of authenticity for bespoke projects.

Ordering Process

How can I place an order?

You can place orders via:

Our website: www.ibcshivamjaiswal.com
Email: magicalcarpets@ibcshivamjaiswal.com

WhatsApp or phone: +91 92350 86505

Can I request a custom design?

Absolutely. Share your concept, mood board, or inspiration via our Customization Request Form or contact our design team directly.

Do you offer B2B or wholesale pricing?

Yes. We work with interior designers, hotel procurement teams, architects, retailers, and home décor studios. Bulk and trade pricing is available on request.

Payment & Billing

What are your accepted payment methods?

We accept:

UPI / Net Banking / Debit & Credit Cards
Bank Wire Transfers (Domestic & SWIFT for International)
Letter of Credit (for approved international B2B clients)

What is your payment structure?

For custom or bulk orders: 50% advance and 50% before dispatch or against shipping documents.
For retail orders: 100% advance.

Is GST included in the price?

Prices are exclusive of GST. GST invoices are issued for domestic orders. Business buyers can claim ITC by sharing GSTIN.

Shipping & Delivery

Do you ship internationally?

Yes. We ship to over 100 countries. All exports comply with INCOTERMS 2020 and Indian export laws.

How long does shipping take?

Ready stock: Dispatch within 8-10 business days.
Custom carpets: 2–10 weeks production + shipping time (15–20 days international).

How are carpets packaged?

Carpets are rolled, wrapped in waterproof and dustproof packaging. For international freight, export-grade packing is used.

Returns, Exchange & Cancellations

What is your return policy?

We accept returns within 30 days of purchase, provided the book is in its original condition and accompanied by the receipt. Refunds will be issued in the original form of payment. Please note that certain items, like discounted or final sale items, may not be eligible for return.

Are custom carpets refundable?

No. Due to the personalized nature of custom orders, they are non-refundable and non-cancellable once confirmed.

Can I cancel an order?

Yes, if requested within 24 hours of order placement and the product has not been processed.
Custom orders cannot be cancelled once production begins.

Technical Treatments & Care

Are your carpets stain-resistant?

Yes, we offer nano-coating options that make carpets stain, spill, and microbial resistant for up to 2 years.

Are these treatments safe for kids and pets?

Absolutely. All finishes are non-toxic and compliant with global safety norms.

How do I clean and maintain the carpet?

Vacuum regularly. For spills, blot with a damp cloth. For deep cleaning, consult a professional. Maintenance guides are provided with each carpet.

Samples & Trade Enquiries

Can I request samples before ordering?

Yes.

Standard samples are available at a nominal refundable charge.
Custom samples are made-to-order and non-refundable.

Do you offer catalogues or digital brochures?

Yes. Download our latest catalogue from Magical Carpets Collection 2025 or request a printed version.

Trade Collaboration & Projects

Do you work with architects or interior designers?

Yes. We offer exclusive trade terms, designer collaborations, and custom carpet development for commercial and residential projects.

Can you develop carpets for hotels or luxury real estate projects?

Yes. We specialize in large-scale hospitality and commercial projects. Fire-retardant, anti-bacterial, and high-traffic carpet options are available.

Legal & Compliance

Are your products GST compliant?

Yes. All domestic sales come with a GST invoice.

Are you registered as an exporter?

Yes. Manodoyen India Pvt Ltd is a registered exporter under the DGFT, with active IEC certifications.

How do you handle disputes or fraud?

All disputes are governed under Indian Consumer Protection & Arbitration Laws. Fraudulent transactions may result in account suspension and legal action.

Support & Contact

How can I reach you for queries?

📧 Email: magicalcarpets@ibcshivamjaiswal.com

📞 Phone: +91 92350 86505

🌐 Website: www.ibcshivamjaiswal.com

What are your customer support hours?

Monday to Saturday, 10:00 AM – 6:00 PM (IST)